FAQ
Frequently Asked Questions
What is the Vaelor™ Signature Sculpt Kit?
The Signature Sculpt Kit includes our Premium Stainless Steel Sculpt Tool, Signature Ice Roller, and Protective Travel Pouch. Together, they provide a simple, refreshing addition to your daily grooming routine.
How do I use the Sculpt Tool?
Gently glide the Sculpt Tool across clean skin using slow, upward and outward strokes with light pressure. Repeat each movement 5–10 times as part of your daily routine.
How do I use the Ice Roller?
Fill the Ice Roller with water, freeze until solid, then gently massage across the face using slow, even motions for a refreshing cooling experience.
How often should I use the products?
For the best experience, we recommend using them once or twice daily as part of your morning or evening grooming routine.
Are the products suitable for all skin types?
Yes. Both the Sculpt Tool and Ice Roller are suitable for all skin types.
Can the Sculpt Tool be chilled?
Yes. The premium stainless steel naturally stays cool and can also be placed in the refrigerator before use for an even more refreshing experience.
How do I clean the products?
Rinse both tools with warm water after use, dry thoroughly with a soft cloth, and store them in the included travel pouch.
Do you offer free shipping?
Yes. We offer free standard shipping across the UK on qualifying orders. Shipping thresholds may vary depending on your location.
How long does delivery take?
Most orders are delivered within 5–8 business days. You'll receive tracking information as soon as your order has been dispatched.
Can I track my order?
Absolutely. Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact us and we'll be happy to help.
How can I contact Vaelor Atelier?
You can reach our support team anytime through our Contact page or by emailing vaelor.support@gmail.com